diablo crashing

Check the Windows logs. The errors there may provide useful information.
The PSU is quite weak, but normally, when it cannot provide enough power, it resets the entire computer.
The graphics card is not installed/powered properly. Under heavy load, it demands more power. With two power pins disconnected, the card resets for about one second, causing every application using it in 3D mode to crash.

R0b0yt0 wrote: 1 day ago

richhtx wrote: 3 days ago

reapplied thermal gel
didnt help

got the new video card a 1060 in
didnt help

put the old card in just to play and deal with crashes, games choppy and low quality, plus crashes

i dont know what to look at next.

im told lots of things by lots of people
look at a new mother board, a new power supply, new ram

There are always lots of variables with a PC unfortunately. Given the sudden onset, and the age of the hardware, it wouldn't be crazy to assume an issue here.

However, a bad windows update, or windows automatically updating drivers, is just as capable of causing these types of problems.

• What version of Windows are you on? And were any updates installed recently?

Seeing as how the issue now persists with the old GPU, there's a better chance we can rule out the GPU as the culprit. Though overwriting display drivers w/o scrubbing first can also cause headaches. We can come back around to this later.

I'm leaning towards RAM or Power Supply in terms of hardware. You can easily check RAM first with a free app. https://www.memtest86.com/download.htm
Probably best to launch the program and let it run for several hours when you aren't using the PC.

A wonderful/free app for monitoring temperatures and other statistics is HWInfo: https://www.hwinfo.com/download/

Does the PC need a good dusting/cleaning? If it's particularly dirty then this can contribute to various components overheating. Don't use vacuum/suction for cleaning. Best to do so by blowing air; compressed air can, a blower designed for this, or air compressor. Best to put a finger on any fans to prevent them spinning too fast; especially if you have a blower/compressor.

Have you tried uninstalling and reinstalling the game?

I've been building systems for the better part of ~30 years. Odds are we can get to the bottom of this, but it may take a bit to run through all the diagnostic steps.

i got this app but i dont understand it or what im supposed to see so doesnt help me further unfortunately

R0b0yt0 wrote: 20 hours ago

kastle wrote: 21 hours ago

Check the Windows logs. The errors there may provide useful information.

Great idea.

These can be found in 2 places. In the Start Menu search box enter "error" to see application problem reports.

You can click on each instance for further details that may help.

image.png

In Start Menu you can also search for "Event Viewer". Here we'd probably be most concerned with administrative, system, application or hardware events. Sorting by "level" is probably best to group error and/or critical events.

image.png

kastle wrote: 21 hours ago

The PSU is quite weak, but normally, when it cannot provide enough power, it resets the entire computer.
The graphics card is not installed/powered properly. Under heavy load, it demands more power. With two power pins disconnected, the card resets for about one second, causing every application using it in 3D mode to crash.

Relatively weak, but adequate for the hardware. The 1060 likely also has an equivalent, or slightly lower, TDP compared to the 660. As long as the PSU isn't faulty, the new GPU shouldn't pose a problem in this regard.

OP had another response stating the 1060 is in fact 6-pin. As far as I can tell, there should be no compatibility issues.

Log Name: System
Source: Microsoft-Windows-TPM-WMI
Date: 8/20/2026 9:24:46 PM
Event ID: 1801
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: RPC
Description:
Secure Boot CA/keys need to be updated. This device signature information is included here.
DeviceAttributes: FirmwareManufacturer:Dell Inc.;FirmwareVersion:A17;OEMManufacturerName:Dell Inc.;OEMModelSKU:;OSArchitecture:amd64;
BucketId: 5da3bc2030f6b2c87794f677fa963bb038c9f24babc5b78acbf94a9307ba0a92
BucketConfidenceLevel:
UpdateType: 0
HResult: The operation completed successfully.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-TPM-WMI" Guid="{7d5387b0-cbe0-11da-a94d-0800200c9a66}" />
<EventID>1801</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2026-08-21T02:24:46.4557132Z" />
<EventRecordID>67637</EventRecordID>
<Correlation />
<Execution ProcessID="2656" ThreadID="1060" />
<Channel>System</Channel>
<Computer>RPC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DeviceAttributes">FirmwareManufacturer:Dell Inc.;FirmwareVersion:A17;OEMManufacturerName:Dell Inc.;OEMModelSKU:;OSArchitecture:amd64;</Data>
<Data Name="BucketId">5da3bc2030f6b2c87794f677fa963bb038c9f24babc5b78acbf94a9307ba0a92</Data>
<Data Name="BucketConfidenceLevel">
</Data>
<Data Name="UpdateType">0</Data>
<Data Name="HResult">0</Data>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-Resource-Exhaustion-Detector
Date: 8/20/2026 9:31:27 PM
Event ID: 2004
Task Category: Resource Exhaustion Diagnosis Events
Level: Warning
Keywords: Events related to exhaustion of system commit limit (virtual Memory).
User: SYSTEM
Computer: RPC
Description:
Windows successfully diagnosed a low virtual Memory condition. The following programs consumed the most virtual Memory: D2R.exe (7996) consumed 6027001856 bytes, MsMpEng.exe (4168) consumed 429350912 bytes, and chrome.exe (3084) consumed 385454080 bytes.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Resource-Exhaustion-Detector" Guid="{9988748e-c2e8-4054-85f6-0c3e1cad2470}" />
<EventID>2004</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>3</Task>
<Opcode>33</Opcode>
<Keywords>0x8000000020000000</Keywords>
<TimeCreated SystemTime="2026-08-21T02:31:27.6679301Z" />
<EventRecordID>67655</EventRecordID>
<Correlation ActivityID="{1fd79f78-c439-4c9d-a9f8-626f57a752d3}" />
<Execution ProcessID="5380" ThreadID="7836" />
<Channel>System</Channel>
<Computer>RPC</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<MemoryExhaustionInfo xmlns="http://www.microsoft.com/Windows/Resour ... tor/Events">
<SystemInfo>
<SystemCommitLimit>12882366464</SystemCommitLimit>
<SystemCommitCharge>12661792768</SystemCommitCharge>
<ProcessCommitCharge>9883799552</ProcessCommitCharge>
<PagedPoolUsage>340561920</PagedPoolUsage>
<PhysicalMemorySize>12882366464</PhysicalMemorySize>
<PhysicalMemoryUsage>9741766656</PhysicalMemoryUsage>
<NonPagedPoolUsage>298393600</NonPagedPoolUsage>
<Processes>164</Processes>
</SystemInfo>
<PagedPoolInfo>
<Tag_1>
<Name>MmSt</Name>
<PoolUsed>91354256</PoolUsed>
</Tag_1>
<Tag_2>
<Name>CM16</Name>
<PoolUsed>22511616</PoolUsed>
</Tag_2>
<Tag_3>
<Name>Vi54</Name>
<PoolUsed>22462464</PoolUsed>
</Tag_3>
</PagedPoolInfo>
<NonPagedPoolInfo>
<Tag_1>
<Name>Py28</Name>
<PoolUsed>62571216</PoolUsed>
</Tag_1>
<Tag_2>
<Name>Nr22</Name>
<PoolUsed>35676096</PoolUsed>
</Tag_2>
<Tag_3>
<Name>EtwB</Name>
<PoolUsed>22704384</PoolUsed>
</Tag_3>
</NonPagedPoolInfo>
<ProcessInfo>
<Process_1>
<Name>D2R.exe</Name>
<ID>7996</ID>
<CreationTime>2026-08-21T02:30:47.1829785Z</CreationTime>
<CommitCharge>6027001856</CommitCharge>
<HandleCount>961</HandleCount>
<Version>3.3.28311.0</Version>
<TypeInfo>201</TypeInfo>
</Process_1>
<Process_2>
<Name>MsMpEng.exe</Name>
<ID>4168</ID>
<CreationTime>2026-08-21T02:19:47.5441565Z</CreationTime>
<CommitCharge>429350912</CommitCharge>
<HandleCount>1085</HandleCount>
<Version>0.0.0.0</Version>
<TypeInfo>66</TypeInfo>
</Process_2>
<Process_3>
<Name>chrome.exe</Name>
<ID>3084</ID>
<CreationTime>2026-08-21T02:24:36.5111702Z</CreationTime>
<CommitCharge>385454080</CommitCharge>
<HandleCount>694</HandleCount>
<Version>151.0.7922.172</Version>
<TypeInfo>211</TypeInfo>
</Process_3>
<Process_4>
<Name>chrome.exe</Name>
<ID>3036</ID>
<CreationTime>2026-08-21T02:24:40.2410541Z</CreationTime>
<CommitCharge>182632448</CommitCharge>
<HandleCount>353</HandleCount>
<Version>151.0.7922.172</Version>
<TypeInfo>152</TypeInfo>
</Process_4>
<Process_5>
<Name>
</Name>
<ID>0</ID>
<CreationTime>1601-01-01T00:00:00.0000000Z</CreationTime>
<CommitCharge>0</CommitCharge>
<HandleCount>0</HandleCount>
<Version>0.0.0.0</Version>
<TypeInfo>0</TypeInfo>
</Process_5>
<Process_6>
<Name>
</Name>
<ID>0</ID>
<CreationTime>1601-01-01T00:00:00.0000000Z</CreationTime>
<CommitCharge>0</CommitCharge>
<HandleCount>0</HandleCount>
<Version>0.0.0.0</Version>
<TypeInfo>0</TypeInfo>
</Process_6>
</ProcessInfo>
<ExhaustionEventInfo>
<Time>2026-08-21T02:31:27.9210684Z</Time>
</ExhaustionEventInfo>
</MemoryExhaustionInfo>
</UserData>
</Event>