Bnet error 7000

Hello community,

just wondering if anyone else here has had this issue:
"Error ... when sending message to ..... (7000)" when trying to talk to someone for trading (in this case)

I made a ticket to bnet of course but their response is not quite satisfactory (they are investigating!)
so if anyone already faced the issue and was able to solved it ...

thanks for reading me

Have you interacted with them before?

Apparently, there's multiple reasons as to why that could happen that don't necessarily give you yourself a useful error message instead of just the 7k:

- He/she put you on ignore
- He/she got banned
- He/she has parental controls activated/online chat deactivated

That's at least a few of the possible reasons. In each case, blizzard may not be able or 'legally willing' to tell you exactly why things aren't working.

Though b.net chat just being broken does of course remain an option.

thanks for trying to help

In fact it was working with everyone (was able to contact anyone and vice versa)
and now it's NOT working with anyone , so this not just me with one person
furthermore no one is able to talk to me either

blizzard says it's about making someone friendly/unfriendly while a conversation is active
but I think (as it is what I did) it's more about "cleaning" old conversations

in case anybody has the same issue, here's what AI found:

Error 7000 on Battle.net is an internal messaging failure that prevents users from sending whispers or private messages, though others can often still message the affected user. This issue affects multiple Blizzard titles, including Overwatch, World of Warcraft, and Diablo 4.

The error typically stems from one of three causes:

Social Feature Glitch: The most common fix is to disable and re-enable text chat in your Battle.net account privacy settings. Log in to the Battle.net website, go to Privacy & Security, turn off "Text Chat" (or social features), save, then turn it back on and save again. This resets the chat connection.
Friend List Restrictions: The error often occurs when trying to message someone who has not added you back to their friend list. Ensure the recipient has accepted your friend request.
Recipient Restrictions: The other player may have blocked you, disabled their own chat features, or has parental controls active.
If the privacy reset does not work, try updating the Battle.net launcher, clearing the cache folder, or waiting for Blizzard to resolve the internal server-side bug, as some instances resolve automatically after a few days.

This is what fixed it for me:

sjk_oj wrote: 53 minutes ago

The most common fix is to disable and re-enable text chat in your Battle.net account privacy settings. Log in to the Battle.net website, go to Privacy & Security, turn off "Text Chat" (or social features), save, then turn it back on and save again. This resets the chat connection.