Battle.Net Diablo 2: Resurrected Library Issues

This probably is not the place to write this, but Blizzard are assholes and have shutdown any useful support options. I just bought D2R for PC after playing the original for years but it is not showing up in my library. I have checked my transactions page and it says the purchase has been completed, on the store page for D2R it says it is in my library and yet when I check my owned games/library it is not there. I have tried everything I can to access Blizzard support but alas no response and I can't even make a support ticket either, all they have available is an abhorrently bad AI automated help service which is useless, I assume the issue is a licensing link issue. Any help would be greatly appreciated before I fire bomb Blizzard HQ.

My OS is Linux Mint ( If that helps).

Wait so it says you have the game on the battle.net website?

skopiy wrote: 7 months ago

owned games/library

Is this referring to somewhere ^ other than the battle.net website?
What do you mean by 'owned games/library'? The launcher?

I also hate the AI support stuff - if there was still the option to make a ticket then I wouldn't mind so much - it's the obfuscation of the good old ticket that is the most infuriating thing.

Moved this out of bug reports subforum by the way as it's not a bug with the diablo2.io website.

Teebling wrote: 7 months ago

Wait so on the battle.net website it says it's in your library?

skopiy wrote: 7 months ago

owned games/library

Is this referring to somewhere ^ other than the battle.net website? What do you mean by 'owned games/library'? The launcher?

Yes, sorry for any confusion, I cannot find the game in the Launcher in "owned games"section. And it says on the site that it is in my Library.

See my image

skopiy wrote: 7 months ago

Yes, sorry for any confusion, I cannot find the game in the Launcher in "owned games"section.

Hmmmm... it could be the launcher not recognising your OS (Linux Mint) and therefore not showing the game.

Have you read this topic yet? There's a bunch of other Linux users in here who provide instructions for playing the game without the launcher.

Teebling wrote: 7 months ago

skopiy wrote: 7 months ago

Yes, sorry for any confusion, I cannot find the game in the Launcher in "owned games"section.

Hmmmm... it could be the launcher not recognising your OS (Linux Mint) and therefore not showing the game.

Have you read this topic yet? There's a bunch of other Linux users in here who provide instructions for playing the game without the launcher.

I have installed the Battle.net launcher with Lutris and I even checked on a windows VM to see if it was just Linux being weird but the issue was there too ( being the game not appearing in the owned games area).

@skopiy here's the URL to create a support ticket: https://us.battle.net/support/en/help/c ... 936/ticket

Teebling wrote: 7 months ago

@skopiy here's the URL to create a support ticket: https://us.battle.net/support/en/help/c ... 936/ticket

Thank you, I will no longer bother the fine heroes of this forum page. I do not know how I managed to miss this.

Did you manage to solve your problem? I'm really curious to hear how it went.

Battle.net is kind of trash app which may be hard to make it working properly on Linux and may be broken after any update.

You can try to clean the cache located in C:/ProgramData/ by removing Battle.net and Blizzard Entertainment directories.

If it doesn't solve your issue, I recommend you to install ProtonPlus (using flatpak) to manage wine versions, then add wine-staging-tkg 10.6 to Lutris and do a clean install of Battle.net using Lutris.
Don't forget to select the wine version you just installed before running the launcher.

Tornado_OLO wrote: 7 months ago

Battle.net is kind of trash app which may be hard to make it working properly on Linux and may be broken after any update.

100% agree. I consider it adware because the only reason it exists seems to be displaying ads for games i'll never play

As it happens to bug me just today again with weird "Ooops something crashed" issues here is a quick and dirty fix i do in such cases, reverting to an older and working version of Agent.exe:

cd drive_c/ProgramData/Battle.net/Agent # cd into your agent dir

look for most recent Agent.XXXX dir

cp Agent.XXXX/Agent.exe{,.bak} # Backups the most recent Agent.exe inplace

look for last working Agent.XXXX dir, calling it Agent.OOOO in the example

cp Agent.OOOO/Agent.exe Agent.XXXX/Agent.exe # overwrites new Agent.exe with old one

sudo chattr +i Agent.XXXX/Agent.exe # makes your overwritten Agent.exe immutable so autoupdate can't overwrite it

Undo:

sudo chattr -i Agent.XXXX/Agent.exe # reverts immutable

mv Agent.XXXX/Agent.exe.bak Agent.XXXX/Agent.exe # Overwrites Agent.exe with backup

skopiy wrote: 7 months ago

Thank you, I will no longer bother the fine heroes of this forum page. I do not know how I managed to miss this.

Welcome to the forum, no problem for asking, glad to see more people using linux here

@skopiy
Have u tried steam?
It’s easier to get it to work on Linux.
I’ve managed to get D2R running on steam on my EPYC Ubuntu server. Later I switched to running via VM instead for other reasons.

Finally, the real test, try running on a friend windows PC. It should work.
Issue might just be getting it to work on Linux environment