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So... it happened. While transferring the sunder charms from my alt account to my main account, I deleted the new mule instead of the old one. Like an idiot. : /

These were all meant to be given away, and some users here had even donated a few of the remaining ones. Is there any way to recover an online character that's been deleted? Is there any hope in contacting Blizzard support or something?

Thanks.
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7
So... it happened. While transferring the sunder charms from my alt account to my main account, I deleted the new mule instead of the old one. Like an idiot. : /

These were all meant to be given away, and some users here had even donated a few of the remaining ones. Is there any way to recover an online character that's been deleted? Is there any hope in contacting Blizzard support or something?

Thanks.
Answeredby human_being4 hours agoGo to post
So, I finally got a reply from Blizzard customer service and just wanted to confirm that they seem to be completely unable to recover D2R characters or items. They simply do not keep records of this stuff, apparently.

GMT-3
I only play softcore, non-ladder.

> Free Annihilus <
> Free sunder charms <
7
since you bought the game twice, maybe ... not zero ?

HC RotW
7
User avatar

Schnorki 4335Moderator

RotW PC
You could always try reaching out to Blizz for support but I wouldn't get my hopes up too high.

_____
Please don't add me without reaching out here first. Random friend requests will be declined.
7
OP
So, I finally got a reply from Blizzard customer service and just wanted to confirm that they seem to be completely unable to recover D2R characters or items. They simply do not keep records of this stuff, apparently.
This post was marked as the best answer.

GMT-3
I only play softcore, non-ladder.

> Free Annihilus <
> Free sunder charms <
7
User avatar

oOKIWIOo 1624

RotW Paladin Europe PC
These transfers are indeed a "delicate" matter... When I converted my mules yesterday, I shortly thought I had deleted a mule with 90
Hel
and some further mid runes only to recognize a minute later that I already had put them in the new stash 🥴

After a 20 year break from D2 I started playing D2R in 2024 with my sons (9 and 10 years old)
Time Zone: UTC/GMT +1/+2 (Germany)
Online workdays: casually from 07:00-09:00 pm
Online weekends: casually midday to evening
Non-Ladder | Softcore | Expansion
7
OP
oOKIWIOo wrote: 3 hours ago
These transfers are indeed a "delicate" matter... When I converted my mules yesterday, I shortly thought I had deleted a mule with 90
Hel
and some further mid runes only to recognize a minute later that I already had put them in the new stash 🥴
I think I was a bit burnt out from transferring items (I never want to click on an
Annihilus
ever again) between accounts and to RotW.

Next time, do it in batches.

GMT-3
I only play softcore, non-ladder.

> Free Annihilus <
> Free sunder charms <
7
User avatar

oOKIWIOo 1624

RotW Paladin Europe PC
human_being wrote: 3 hours ago
oOKIWIOo wrote: 3 hours ago
These transfers are indeed a "delicate" matter... When I converted my mules yesterday, I shortly thought I had deleted a mule with 90
Hel
and some further mid runes only to recognize a minute later that I already had put them in the new stash 🥴
I think I was a bit burnt out from transferring items (I never want to click on an
Annihilus
ever again) between accounts and to RotW.

Next time, do it in batches.
Oh boy. Until just now, I had successfully managed to repress the thought that I still have to transfer all my unid
Annihilus
at some point... 😮‍💨

After a 20 year break from D2 I started playing D2R in 2024 with my sons (9 and 10 years old)
Time Zone: UTC/GMT +1/+2 (Germany)
Online workdays: casually from 07:00-09:00 pm
Online weekends: casually midday to evening
Non-Ladder | Softcore | Expansion
7
OP
oOKIWIOo wrote: 2 hours ago
human_being wrote: 3 hours ago
oOKIWIOo wrote: 3 hours ago
These transfers are indeed a "delicate" matter... When I converted my mules yesterday, I shortly thought I had deleted a mule with 90
Hel
and some further mid runes only to recognize a minute later that I already had put them in the new stash 🥴
I think I was a bit burnt out from transferring items (I never want to click on an
Annihilus
ever again) between accounts and to RotW.

Next time, do it in batches.
Oh boy. Until just now, I had successfully managed to repress the thought that I still have to transfer all my unid
Annihilus
at some point... 😮‍💨
I wish you patience. Maybe it's time for the kids to pay for the roof over their heads. : P

GMT-3
I only play softcore, non-ladder.

> Free Annihilus <
> Free sunder charms <
7
Bliz does give you 5 seconds to reconsider :)

Can trade on PC or SWITCH
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