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kerph 270

RotW Americas PC
R0b0yt0 wrote: 1 day ago
PSU is 525W and does appear to only have a 6-pin. Good news is that it appears to be standard ATX form factor. If replacement is necessary, it should be a simple process.
Maybe atx but i wouldn't count on the motherboard having standard power pins

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kerph wrote: 1 day ago
R0b0yt0 wrote: 1 day ago
PSU is 525W and does appear to only have a 6-pin. Good news is that it appears to be standard ATX form factor. If replacement is necessary, it should be a simple process.
Maybe atx but i wouldn't count on the motherboard having standard power pins
It actually does appear to have standard pins. Found a YT video I edited into my other response that shows a standard ATX being installed.

Assuming the info I've found is accurate, this should be the OEM PSU: https://www.cpumedics.com/dell-h525af-0 ... ion-t3500/

It appears to use standard ATX connections. It is a bit unique in having a proprietary Dell removable harness, but that would be irrelevant if swapping it out.

"You can't fight if you're already dead." - A powerful mage.

In UTC +01:00 Time Zone.
7
Check the Windows logs. The errors there may provide useful information.
The PSU is quite weak, but normally, when it cannot provide enough power, it resets the entire computer.
The graphics card is not installed/powered properly. Under heavy load, it demands more power. With two power pins disconnected, the card resets for about one second, causing every application using it in 3D mode to crash.
7
kastle wrote: 23 hours ago
Check the Windows logs. The errors there may provide useful information.
Great idea.

These can be found in 2 places. In the Start Menu search box enter "error" to see application problem reports.

You can click on each instance for further details that may help.
In Start Menu you can also search for "Event Viewer". Here we'd probably be most concerned with administrative, system, application or hardware events. Sorting by "level" is probably best to group error and/or critical events.
kastle wrote: 23 hours ago
The PSU is quite weak, but normally, when it cannot provide enough power, it resets the entire computer.
The graphics card is not installed/powered properly. Under heavy load, it demands more power. With two power pins disconnected, the card resets for about one second, causing every application using it in 3D mode to crash.
Relatively weak, but adequate for the hardware. The 1060 likely also has an equivalent, or slightly lower, TDP compared to the 660. As long as the PSU isn't faulty, the new GPU shouldn't pose a problem in this regard.

OP had another response stating the 1060 is in fact 6-pin. As far as I can tell, there should be no compatibility issues.

"You can't fight if you're already dead." - A powerful mage.

In UTC +01:00 Time Zone.
7
OP
R0b0yt0 wrote: 1 day ago
richhtx wrote: 3 days ago
reapplied thermal gel
didnt help

got the new video card a 1060 in
didnt help

put the old card in just to play and deal with crashes, games choppy and low quality, plus crashes

i dont know what to look at next.

im told lots of things by lots of people
look at a new mother board, a new power supply, new ram
There are always lots of variables with a PC unfortunately. Given the sudden onset, and the age of the hardware, it wouldn't be crazy to assume an issue here.

However, a bad windows update, or windows automatically updating drivers, is just as capable of causing these types of problems.
  • What version of Windows are you on? And were any updates installed recently?
Seeing as how the issue now persists with the old GPU, there's a better chance we can rule out the GPU as the culprit. Though overwriting display drivers w/o scrubbing first can also cause headaches. We can come back around to this later.

I'm leaning towards RAM or Power Supply in terms of hardware. You can easily check RAM first with a free app. https://www.memtest86.com/download.htm
Probably best to launch the program and let it run for several hours when you aren't using the PC.

A wonderful/free app for monitoring temperatures and other statistics is HWInfo: https://www.hwinfo.com/download/

Does the PC need a good dusting/cleaning? If it's particularly dirty then this can contribute to various components overheating. Don't use vacuum/suction for cleaning. Best to do so by blowing air; compressed air can, a blower designed for this, or air compressor. Best to put a finger on any fans to prevent them spinning too fast; especially if you have a blower/compressor.

Have you tried uninstalling and reinstalling the game?

I've been building systems for the better part of ~30 years. Odds are we can get to the bottom of this, but it may take a bit to run through all the diagnostic steps.
i got this app but i dont understand it or what im supposed to see so doesnt help me further unfortunately

stay a while and listen to the corpses explode


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7
OP
R0b0yt0 wrote: 22 hours ago
kastle wrote: 23 hours ago
Check the Windows logs. The errors there may provide useful information.
Great idea.

These can be found in 2 places. In the Start Menu search box enter "error" to see application problem reports.

You can click on each instance for further details that may help.

image.png

In Start Menu you can also search for "Event Viewer". Here we'd probably be most concerned with administrative, system, application or hardware events. Sorting by "level" is probably best to group error and/or critical events.

image.png

kastle wrote: 23 hours ago
The PSU is quite weak, but normally, when it cannot provide enough power, it resets the entire computer.
The graphics card is not installed/powered properly. Under heavy load, it demands more power. With two power pins disconnected, the card resets for about one second, causing every application using it in 3D mode to crash.
Relatively weak, but adequate for the hardware. The 1060 likely also has an equivalent, or slightly lower, TDP compared to the 660. As long as the PSU isn't faulty, the new GPU shouldn't pose a problem in this regard.

OP had another response stating the 1060 is in fact 6-pin. As far as I can tell, there should be no compatibility issues.

Log Name: System
Source: Microsoft-Windows-TPM-WMI
Date: 8/20/2026 9:24:46 PM
Event ID: 1801
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: RPC
Description:
Secure Boot CA/keys need to be updated. This device signature information is included here.
DeviceAttributes: FirmwareManufacturer:Dell Inc.;FirmwareVersion:A17;OEMManufacturerName:Dell Inc.;OEMModelSKU:;OSArchitecture:amd64;
BucketId: 5da3bc2030f6b2c87794f677fa963bb038c9f24babc5b78acbf94a9307ba0a92
BucketConfidenceLevel:
UpdateType: 0
HResult: The operation completed successfully.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-TPM-WMI" Guid="{7d5387b0-cbe0-11da-a94d-0800200c9a66}" />
<EventID>1801</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2026-08-21T02:24:46.4557132Z" />
<EventRecordID>67637</EventRecordID>
<Correlation />
<Execution ProcessID="2656" ThreadID="1060" />
<Channel>System</Channel>
<Computer>RPC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DeviceAttributes">FirmwareManufacturer:Dell Inc.;FirmwareVersion:A17;OEMManufacturerName:Dell Inc.;OEMModelSKU:;OSArchitecture:amd64;</Data>
<Data Name="BucketId">5da3bc2030f6b2c87794f677fa963bb038c9f24babc5b78acbf94a9307ba0a92</Data>
<Data Name="BucketConfidenceLevel">
</Data>
<Data Name="UpdateType">0</Data>
<Data Name="HResult">0</Data>
</EventData>
</Event>

stay a while and listen to the corpses explode


will take offers of
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tals
pamys
prubys
Junk Jewels
pgems

on all items, unless otherwise noted
7
OP
Log Name: System
Source: Microsoft-Windows-Resource-Exhaustion-Detector
Date: 8/20/2026 9:31:27 PM
Event ID: 2004
Task Category: Resource Exhaustion Diagnosis Events
Level: Warning
Keywords: Events related to exhaustion of system commit limit (virtual Memory).
User: SYSTEM
Computer: RPC
Description:
Windows successfully diagnosed a low virtual Memory condition. The following programs consumed the most virtual Memory: D2R.exe (7996) consumed 6027001856 bytes, MsMpEng.exe (4168) consumed 429350912 bytes, and chrome.exe (3084) consumed 385454080 bytes.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Resource-Exhaustion-Detector" Guid="{9988748e-c2e8-4054-85f6-0c3e1cad2470}" />
<EventID>2004</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>3</Task>
<Opcode>33</Opcode>
<Keywords>0x8000000020000000</Keywords>
<TimeCreated SystemTime="2026-08-21T02:31:27.6679301Z" />
<EventRecordID>67655</EventRecordID>
<Correlation ActivityID="{1fd79f78-c439-4c9d-a9f8-626f57a752d3}" />
<Execution ProcessID="5380" ThreadID="7836" />
<Channel>System</Channel>
<Computer>RPC</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<MemoryExhaustionInfo xmlns="http://www.microsoft.com/Windows/Resour ... tor/Events">
<SystemInfo>
<SystemCommitLimit>12882366464</SystemCommitLimit>
<SystemCommitCharge>12661792768</SystemCommitCharge>
<ProcessCommitCharge>9883799552</ProcessCommitCharge>
<PagedPoolUsage>340561920</PagedPoolUsage>
<PhysicalMemorySize>12882366464</PhysicalMemorySize>
<PhysicalMemoryUsage>9741766656</PhysicalMemoryUsage>
<NonPagedPoolUsage>298393600</NonPagedPoolUsage>
<Processes>164</Processes>
</SystemInfo>
<PagedPoolInfo>
<Tag_1>
<Name>MmSt</Name>
<PoolUsed>91354256</PoolUsed>
</Tag_1>
<Tag_2>
<Name>CM16</Name>
<PoolUsed>22511616</PoolUsed>
</Tag_2>
<Tag_3>
<Name>Vi54</Name>
<PoolUsed>22462464</PoolUsed>
</Tag_3>
</PagedPoolInfo>
<NonPagedPoolInfo>
<Tag_1>
<Name>Py28</Name>
<PoolUsed>62571216</PoolUsed>
</Tag_1>
<Tag_2>
<Name>Nr22</Name>
<PoolUsed>35676096</PoolUsed>
</Tag_2>
<Tag_3>
<Name>EtwB</Name>
<PoolUsed>22704384</PoolUsed>
</Tag_3>
</NonPagedPoolInfo>
<ProcessInfo>
<Process_1>
<Name>D2R.exe</Name>
<ID>7996</ID>
<CreationTime>2026-08-21T02:30:47.1829785Z</CreationTime>
<CommitCharge>6027001856</CommitCharge>
<HandleCount>961</HandleCount>
<Version>3.3.28311.0</Version>
<TypeInfo>201</TypeInfo>
</Process_1>
<Process_2>
<Name>MsMpEng.exe</Name>
<ID>4168</ID>
<CreationTime>2026-08-21T02:19:47.5441565Z</CreationTime>
<CommitCharge>429350912</CommitCharge>
<HandleCount>1085</HandleCount>
<Version>0.0.0.0</Version>
<TypeInfo>66</TypeInfo>
</Process_2>
<Process_3>
<Name>chrome.exe</Name>
<ID>3084</ID>
<CreationTime>2026-08-21T02:24:36.5111702Z</CreationTime>
<CommitCharge>385454080</CommitCharge>
<HandleCount>694</HandleCount>
<Version>151.0.7922.172</Version>
<TypeInfo>211</TypeInfo>
</Process_3>
<Process_4>
<Name>chrome.exe</Name>
<ID>3036</ID>
<CreationTime>2026-08-21T02:24:40.2410541Z</CreationTime>
<CommitCharge>182632448</CommitCharge>
<HandleCount>353</HandleCount>
<Version>151.0.7922.172</Version>
<TypeInfo>152</TypeInfo>
</Process_4>
<Process_5>
<Name>
</Name>
<ID>0</ID>
<CreationTime>1601-01-01T00:00:00.0000000Z</CreationTime>
<CommitCharge>0</CommitCharge>
<HandleCount>0</HandleCount>
<Version>0.0.0.0</Version>
<TypeInfo>0</TypeInfo>
</Process_5>
<Process_6>
<Name>
</Name>
<ID>0</ID>
<CreationTime>1601-01-01T00:00:00.0000000Z</CreationTime>
<CommitCharge>0</CommitCharge>
<HandleCount>0</HandleCount>
<Version>0.0.0.0</Version>
<TypeInfo>0</TypeInfo>
</Process_6>
</ProcessInfo>
<ExhaustionEventInfo>
<Time>2026-08-21T02:31:27.9210684Z</Time>
</ExhaustionEventInfo>
</MemoryExhaustionInfo>
</UserData>
</Event>

stay a while and listen to the corpses explode


will take offers of
rals
sols
tals
pamys
prubys
Junk Jewels
pgems

on all items, unless otherwise noted
7
richhtx wrote: 3 hours ago
Keywords: Events related to exhaustion of system commit limit (virtual Memory).
User: SYSTEM
Computer: RPC
Description:
Windows successfully diagnosed a low virtual Memory condition. The following programs consumed the most virtual Memory: D2R.exe (7996) consumed 6027001856 bytes, MsMpEng.exe (4168) consumed 429350912 bytes, and chrome.exe (3084) consumed 385454080 bytes.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Resource-Exhaustion-Detector"
This is pointing to insufficient System RAM which is causing you to then also run out of Virtual Memory. Virtual Memory is a portion of your HDD/SSD set aside by Windows for this purpose. Virtual Memory is un-ideal at best, as it is much, much slower than RAM, so it can cause system instability.

Basically, it would be best to upgrade to 24GB of RAM as discussed earlier. We can dive further and try to alleviate the issue before you do so however.

If we convert values of Bytes listed to GB, we get: ~6GB for D2Resurrected, and ~0.4GB each for MsMpEng and Chrome. So, that shows you ~7GB short, for these 3 applications, even after going into Virtual Memory reserves.
  • You could try closing out Chrome, and/or other programs, while playing D2R. If you have Chrome open, especially with numerous tabs, it will easily use a couple/few GB of RAM by itself.
  • We can adjust Virtual Memory.
  • You can also try lowering graphics settings in the game. If you are running out of Video Memory also, then the system will attempt to use System RAM; and in turn Virtual Memory. This is particularly bad and would almost certainly cause the game to crash.
To adjust Virtual Memory, type "Advanced System" into your Start Menu Search.
You'll get the "System Properties" window. Click on "Settings" in the Performance area. Then "Change" in Virtual Memory. Then we want to manually set the VIrtual Memory to a custom size for C: drive.
Assuming this value hasn't been altered already, enter Minimum to 12288 and Maximum to 24576; this is 12GB and 24GB respectively. If the values are equal/larger than this already, increase them by these amounts. We know from earlier discussion that you should have sufficient SSD space available to do so.

After entering appropriate values, click "Set", then "OK". You will then want to reboot the PC after doing so.

This may, or may not, fix the issue. I'm guessing it will only delay it; hard to say.
richhtx wrote: 3 hours ago
i got this app but i dont understand it or what im supposed to see so doesnt help me further unfortunately
Which one? MemTest or HWInfo?

If you're talking about HWInfo, when you launch the program it should look similar to this:
Click on the drop-down and make sure to choose Sensors-only.

This is going to give us a bunch of real-time data as to how your system is operating. We can view your RAM and Virtual Memory usage, various component temperatures, voltages, fan speeds, etc, etc.

It may help us further diagnose problems.

The System RAM section from the app running on my PC for example.
If this is about MemTest, it is easier for us to use a different, but similar program to test if the RAM is faulty. The one I linked previously is more difficult to get operating.

https://www.techpowerup.com/memtest64/

This one will operate within Windows. This test may be moot since we have good cause to believe the RAM may not be faulty, but that you simply don't have enough of it.

Both things could be true however. If you run it, I'd set it to stop after 2-3 loops (at least). A time when you know you won't be needing the PC for a few hours, and just let it go. The PC will be sluggish while it is running anyhow; this is to be expected.

"You can't fight if you're already dead." - A powerful mage.

In UTC +01:00 Time Zone.
7
@richhtx

Some examples of eBay listings for used RAM. I searched for "4gb ddr3 ecc 1333"

https://www.ebay.com/itm/397941262752?_ ... ondition=4

This seller has (6) modules available; would be $24 + shipping. We know for sure according to the manual it will run with this 6x4, 24GB, configuration.

_____________________________________

Alternatively searching for "8gb ddr3 ecc 1333". This is if we assume that YT video was accurate and you can run 8GB sticks.

https://www.ebay.com/itm/117344201277?_ ... ondition=4

This is $26 for a (4) module bundle. You would only install 3, but can't hurt to have a spare.

"You can't fight if you're already dead." - A powerful mage.

In UTC +01:00 Time Zone.
7
OP
R0b0yt0 wrote: 1 hour ago
@richhtx

Some examples of eBay listings for used RAM. I searched for "4gb ddr3 ecc 1333"

https://www.ebay.com/itm/397941262752?_ ... ondition=4

This seller has (6) modules available; would be $24 + shipping. We know for sure according to the manual it will run with this 6x4, 24GB, configuration.

_____________________________________

Alternatively searching for "8gb ddr3 ecc 1333". This is if we assume that YT video was accurate and you can run 8GB sticks.

https://www.ebay.com/itm/117344201277?_ ... ondition=4

This is $26 for a (4) module bundle. You would only install 3, but can't hurt to have a spare.
thats pretty cheap, can you locate this on amazon for me? i looked but no 4 pieces of ram for that cheap
thanks also for your help

stay a while and listen to the corpses explode


will take offers of
rals
sols
tals
pamys
prubys
Junk Jewels
pgems

on all items, unless otherwise noted
7
richhtx wrote: 1 hour ago
R0b0yt0 wrote: 1 hour ago
@richhtx

Some examples of eBay listings for used RAM. I searched for "4gb ddr3 ecc 1333"

https://www.ebay.com/itm/397941262752?_ ... ondition=4

This seller has (6) modules available; would be $24 + shipping. We know for sure according to the manual it will run with this 6x4, 24GB, configuration.

_____________________________________

Alternatively searching for "8gb ddr3 ecc 1333". This is if we assume that YT video was accurate and you can run 8GB sticks.

https://www.ebay.com/itm/117344201277?_ ... ondition=4

This is $26 for a (4) module bundle. You would only install 3, but can't hurt to have a spare.
thats pretty cheap, can you locate this on amazon for me? i looked but no 4 pieces of ram for that cheap
thanks also for your help
Not a problem. I hope we get to a solution for you.

Amazon definitely going to be more expensive. Their search function is also @$$ and makes me want to "punch babies". X|

It helps to use the check boxes to filter the search. Check either 4GB or 8GB, then ECC, to hopefully narrow down your search to actually what you're looking for. Then you can drag the cost slider way down to get to the cheapest stuff.

Both are from the same seller, Memory Masters, and they have a 4.1 star rating our of 76 reviews in the last 12 months.

Best I could come up with for 8GB @ $15 each:

https://www.amazon.com/MemoryMasters-Co ... 240&sr=8-6

4GB @ $13 each:

https://www.amazon.com/MemoryMasters-PC ... 236&sr=8-4

8GB sticks obviously a much better deal. Once again assuming that dated YT video is accurate and the system will run w/ the 8GB modules. I'm actually going to go back and watch that video more thoroughly to see if there are any caveats.

"You can't fight if you're already dead." - A powerful mage.

In UTC +01:00 Time Zone.
7
@richhtx
R0b0yt0 wrote: 1 hour ago
8GB sticks obviously a much better deal. Once again assuming that dated YT video is accurate and the system will run w/ the 8GB modules. I'm actually going to go back and watch that video more thoroughly to see if there are any caveats.
Watched the video in whole.

It appears my assumptions were correct. At the time the system/manual were created, 8GB modules were not common. Theoretically you shouldn't have any issues with the 8GB.

The only caveat I can come up with potentially is the BIOS version your machine is running. We can see in that video the system dude was working on has the A17 BIOS:
We can check this from within Windows using HWInfo if you launch it in "Full Mode". A summary will pop up that should display this info, or you can also click on "Motherboard".
If you are on a different, i.e. older, version, it should be possible to update.

Edit: link can be found here for BIOS update if needed: https://www.dell.com/support/home/en-us ... erid=cn9vg

Dell has an executable to run from Windows to make this process simple. Basically just run the program. The system will automatically shut down and reboot, possibly more than once, and then the update will be applied. Close any extra programs/apps before doing so.

It is crucial that the system not be interrupted during a BIOS update.
I wouldn't do so if there happens to be a Wind/thunderstorm/etc. If power is lost during a BIOS update, the system may become unusable.

"You can't fight if you're already dead." - A powerful mage.

In UTC +01:00 Time Zone.
9

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