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DS2R doesn't want to launch

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2

Description

I bought the game today and I cannot launch it at all, at first it was giving me a crash report but now it goes Play-Launching-Play. What can I do:(
I tried every fix on the internet - windows and all of the drivers are up to date, I tried every method can I could find on the official troubleshooting guide and forums, I reinstalled both bnet and d2r. No geforce experience. Firewall disabled. Everything running asthe administrator. Nothing works.
I didnt delete Settings.JSON because D2R folder in C:\Users\WindowsUSERNAME\Saved Games\ doesnt exist.

blz-log

Code: Select all

12/26 19:25:39.283  [tact/4] [<>:0]: Error while performing host resolution for 'eu.cdn.blizzard.com'. Error (10109): The specified class was not found
12/26 19:25:39.283  [tact/4] [<>:0]: Error while performing host resolution for 'level3.blizzard.com'. Error (10109): The specified class was not found
12/26 19:25:39.283  [tact/4] [<>:0]: Error while performing host resolution for 'eu.cdn.blizzard.com'. Error (10109): The specified class was not found
12/26 19:25:39.283  [tact/4] [<>:0]: Error while performing host resolution for 'level3.ssl.blizzard.com'. Error (10109): The specified class was not found
12/26 19:25:39.283  [tact/4] [<>:0]: No valid edge nodes were resolved. Could not initialize resolver.
12/26 19:25:39.284  [aio/4] [<>:0]: Failed to open file. Error (3): The specified class was not found
12/26 19:25:39.284  [aio/4] [<>:0]: Encountered an unexpected result. Error (3): The specified class was not found
12/26 19:25:39.284  [tact/4] [<>:0]: Failed to open the config file for reading.
12/26 19:25:39.284  [tact/4] [<>:0]: Failed to load patch config. Error(1) : unknown failure
12/26 19:25:39.284  [tact/4] [<>:0]: TACT Failed to create an instance. [1, unknown failure]
12/26 19:25:39.284  [tact/4] [<>:0]: Unable to load file manifest. Invalid tact instance.
5

Can be used to make Runewords:

7
I bought the game today and I cannot launch it at all, at first it was giving me a crash report but now it goes Play-Launching-Play. What can I do:(
I tried every fix on the internet - windows and all of the drivers are up to date, I tried every method can I could find on the official troubleshooting guide and forums, I reinstalled both bnet and d2r. No geforce experience. Firewall disabled. Everything running asthe administrator. Nothing works.
I didnt delete Settings.JSON because D2R folder in C:\Users\WindowsUSERNAME\Saved Games\ doesnt exist.

blz-log

Code: Select all

12/26 19:25:39.283  [tact/4] [<>:0]: Error while performing host resolution for 'eu.cdn.blizzard.com'. Error (10109): The specified class was not found
12/26 19:25:39.283  [tact/4] [<>:0]: Error while performing host resolution for 'level3.blizzard.com'. Error (10109): The specified class was not found
12/26 19:25:39.283  [tact/4] [<>:0]: Error while performing host resolution for 'eu.cdn.blizzard.com'. Error (10109): The specified class was not found
12/26 19:25:39.283  [tact/4] [<>:0]: Error while performing host resolution for 'level3.ssl.blizzard.com'. Error (10109): The specified class was not found
12/26 19:25:39.283  [tact/4] [<>:0]: No valid edge nodes were resolved. Could not initialize resolver.
12/26 19:25:39.284  [aio/4] [<>:0]: Failed to open file. Error (3): The specified class was not found
12/26 19:25:39.284  [aio/4] [<>:0]: Encountered an unexpected result. Error (3): The specified class was not found
12/26 19:25:39.284  [tact/4] [<>:0]: Failed to open the config file for reading.
12/26 19:25:39.284  [tact/4] [<>:0]: Failed to load patch config. Error(1) : unknown failure
12/26 19:25:39.284  [tact/4] [<>:0]: TACT Failed to create an instance. [1, unknown failure]
12/26 19:25:39.284  [tact/4] [<>:0]: Unable to load file manifest. Invalid tact instance.
7
User avatar

mhlg 1294

Americas PC
What processor and GPU are you using? How much RAM?

Please post offer in item trade before adding me on Bnet, I'm in EST time zone (E Coast U.S)
7
OP
mhlg wrote: 16 hours ago
What processor and GPU are you using? How much RAM?
Intel Core i5-10400
RTX 3060 Ti
16GB
7
User avatar

mhlg 1294

Americas PC
qubcio wrote: 16 hours ago
mhlg wrote: 16 hours ago
What processor and GPU are you using? How much RAM?
Intel Core i5-10400
RTX 3060 Ti
16GB
That should do quite well so we know it's not a hardware issue and that leaves software as the probable cause.

You did complete the initial download before launching?

Please post offer in item trade before adding me on Bnet, I'm in EST time zone (E Coast U.S)
7
User avatar

mhlg 1294

Americas PC
I forgot to ask. How much fee hard disk space do you have.

Please post offer in item trade before adding me on Bnet, I'm in EST time zone (E Coast U.S)
7
OP
mhlg wrote: 16 hours ago
I forgot to ask. How much fee hard disk space do you have.
Everything is installed properly - scan and repair doesnt help. 130GB
7
User avatar

mhlg 1294

Americas PC
qubcio wrote: 16 hours ago
mhlg wrote: 16 hours ago
I forgot to ask. How much fee hard disk space do you have.
Everything is installed properly - scan and repair doesnt help. 130GB
The launch app is failing to launch because it can't find the needed files to make it happen. So something is either blocking it or the files are corrupted.

Please post offer in item trade before adding me on Bnet, I'm in EST time zone (E Coast U.S)
7
User avatar

mhlg 1294

Americas PC
What are your resolution settings?

Please post offer in item trade before adding me on Bnet, I'm in EST time zone (E Coast U.S)
7
OP
mhlg wrote: 16 hours ago
qubcio wrote: 16 hours ago
mhlg wrote: 16 hours ago
I forgot to ask. How much fee hard disk space do you have.
Everything is installed properly - scan and repair doesnt help. 130GB
The launch app is failing to launch because it can't find the needed files to make it happen. So something is either blocking it or the files are corrupted.
I've no idea what could be blocking it, I have disabled both antivirus and firewall and I'm running everything as an administrator. Reinstalling the game doesn't do anything.
mhlg wrote: 16 hours ago
What are your resolution settings?
1920x1080
7
User avatar

mhlg 1294

Americas PC
qubcio wrote: 16 hours ago
mhlg wrote: 16 hours ago
I forgot to ask. How much fee hard disk space do you have.
Everything is installed properly - scan and repair doesnt help. 130GB
Try this. Go to device manager. Under Display Adapters, right click on your card and choose uninstall device. Restart your computer and after it
Boots try loading the game again.

Please post offer in item trade before adding me on Bnet, I'm in EST time zone (E Coast U.S)
7
OP
mhlg wrote: 15 hours ago
qubcio wrote: 16 hours ago
mhlg wrote: 16 hours ago
I forgot to ask. How much fee hard disk space do you have.
Everything is installed properly - scan and repair doesnt help. 130GB
Try this. Go to device manager. Under Display Adapters, right click on your card and choose uninstall device. Restart your computer and after it
Boots try loading the game again.
Didn't do the job, clean boot as well:/
7
User avatar

mhlg 1294

Americas PC
qubcio wrote: 15 hours ago
mhlg wrote: 15 hours ago
qubcio wrote: 16 hours ago


Everything is installed properly - scan and repair doesnt help. 130GB
Try this. Go to device manager. Under Display Adapters, right click on your card and choose uninstall device. Restart your computer and after it
Boots try loading the game again.
Didn't do the job, clean boot as well:/
Your computer references "eu.cdn.blizzard.com'. Error (10109)." Follow the link and review informations.

https://us.battle.net/support/en/article/126045

Please post offer in item trade before adding me on Bnet, I'm in EST time zone (E Coast U.S)
7
Sounds like you've got a DNS resolution problem. Try flushing DNS with

Code: Select all

 ipconfig /flushdns
command.
7
OP
mhlg wrote: 15 hours ago
qubcio wrote: 15 hours ago
mhlg wrote: 15 hours ago


Try this. Go to device manager. Under Display Adapters, right click on your card and choose uninstall device. Restart your computer and after it
Boots try loading the game again.
Didn't do the job, clean boot as well:/
Your computer references "eu.cdn.blizzard.com'. Error (10109)." Follow the link and review informations.

https://us.battle.net/support/en/article/126045
Tried all of these steps before, it didn't work.
bigbikefan wrote: 15 hours ago
Sounds like you've got a DNS resolution problem. Try flushing DNS with

Code: Select all

 ipconfig /flushdns
command.
Didn't do the job
7
qubcio wrote: 15 hours ago

Didn't do the job
You may wanna also try restarting networking services with

Code: Select all

netsh int ip reset
netsh winsock reset
7
The next step would be to see if your router's built-in firewall is the culprit.
7
OP
bigbikefan wrote: 15 hours ago
qubcio wrote: 15 hours ago

Didn't do the job
You may wanna also try restarting networking services with

Code: Select all

netsh int ip reset
netsh winsock reset
Didn't work.
bigbikefan wrote: 14 hours ago
The next step would be to see if your router's built-in firewall is the culprit.
I'll look it up
7
OP
no avail
7
User avatar

mhlg 1294

Americas PC
qubcio wrote: 10 hours ago
no avail
Here's what we know. "Error while performing host resolution for 'eu.cdn.blizzard.com'. Error (10109)"

The cdn in the error message stands for "content Delivery Network." Either something in your system is blocking/preventing Blizzard (firewall/Antivirus) or Blizzard can't communicate with your installation which suggests a flaw or corruption in the original install. Clearly your connection works or you wouldn't have been able to install anything so now we have to determine what is preventing the game from initializing.

This a list of possible reasons given by Blizzard and any one of those could cause your issue, but something is blocking or preventing the content delivery network from doing its job.
1.Disable any proxies that may interfere with the login module.
2.Configure your security software's exception list to allow Blizzard applications to run.
3.Close all other applications to resolve software conflicts and free up resources.
4.Repair Disk Permissions to resolve any permission conflicts with logon modules.
5.Try creating a new administrator account to resolve permissions issues.
By the way, lately Blizzard launch app has been painfully slow across all servers. Sometimes even I've failed to get into a game and I've had to right click on it in the quick launch, exit it, and reload it.

Please post offer in item trade before adding me on Bnet, I'm in EST time zone (E Coast U.S)
7
From the first 4 errors on your log, it seems that your OS doesn't recognize IPv6 address, which the 3 blizzard web address are. The error -10109 is a connection error, I think.
Maybe you can check if your system enables IPv6 protocols before other troubleshooting.
8

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